How do I contact the support team at Rocket Play Casino?

You can contact the support team at Rocket Play Casino through live chat, available 24/7 directly on the website. Alternatively, you can send an email through the contact form on the platform's help page.

Is live chat support available to Australian players at all times?

Yes, live chat support at Rocket Play Casino is available 24/7, including for Australian players across all time zones and public holidays.

How long does it take to get a response via email?

Email responses at Rocket Play Casino typically arrive within a few hours to 24 hours, depending on the nature and complexity of your query.

Can the support team help me set up responsible gambling limits?

Absolutely. The support team at Rocket Play Casino is fully equipped to assist with responsible gambling tools, including deposit limits, session time limits, loss limits, and self-exclusion.

What should I do if my withdrawal is delayed?

Contact the Rocket Play Casino support team via live chat for a real-time status update. Agents can check whether your withdrawal is pending, under review, or has been processed.

Privacy Policy

Last Updated: 2026

Digital Downunder ("we," "us," "our," or "Company") operates the website digitaldownunder.org. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all related content, functionality, and services offered on or through the site (collectively, the "Website").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. Your continued use of the Website signifies your acceptance of this Privacy Policy.

Information We Collect

We collect information in the following ways:

Personal Information: When you voluntarily provide it (e.g., name, email address, contact details) through forms, sign-ups, or inquiries.
IP Address: Your Internet Protocol (IP) address is automatically collected when you access the Website.
Cookies: We use cookies and similar tracking technologies to recognize you and enhance your experience.
Usage Data: Information about how you interact with the Website, including pages visited, time spent, clicks, referral sources, and device information.
Device Information: Browser type, operating system, device identifiers, and hardware model.

How We Use Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Website and its functionality.
To track affiliate commissions and monitor referrals to partner casinos (including Rocket Play Casino).
To conduct analytics and generate insights regarding user behaviour and preferences.
To personalise your experience and deliver targeted content.
To respond to your inquiries and provide customer support.
To comply with legal obligations and enforce our terms of service.
To detect, prevent, and address fraud or security issues.

Cookie Policy

We use the following types of cookies on the Website:

Essential Cookies: Required for basic Website functionality and security.
Analytics Cookies: Used to understand how visitors interact with the Website and improve user experience.
Affiliate Tracking Cookies: Used to track referrals to Rocket Play Casino and other partner websites for commission purposes.
Marketing/Advertising Cookies: Used to deliver personalised advertisements and track campaign effectiveness.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling essential cookies may affect Website functionality. For more information on managing cookies, visit www.allaboutcookies.org.

Third-Party Links

Our Website contains links to third-party websites, including Rocket Play Casino and other affiliate partners. We are not responsible for the privacy practices, content, or security of external websites. When you click on links to third-party sites, you leave the Digital Downunder Website, and this Privacy Policy no longer applies.

We recommend reviewing the privacy policies of any third-party websites before providing your personal information or engaging in transactions. We have no control over and assume no responsibility for the privacy practices of external sites.

Your Rights

Under Australian Privacy Principles (APPs) and relevant privacy legislation, you have the following rights:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request deletion of your personal information, subject to legal obligations.
Opt-Out: You may opt out of receiving marketing communications by clicking the "unsubscribe" link in emails or contacting us directly.
Complaint: You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached privacy laws.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Affiliate tracking data is retained for the duration of our relationship with partner casinos and as required by contract or law.

When personal information is no longer required, we securely delete or anonymise it. However, we may retain certain data where required by law or for legitimate business purposes such as fraud prevention.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Digital Downunder
Email: [email protected]
Website: digitaldownunder.org

We will respond to privacy inquiries within 30 days or as required by applicable law.

This Privacy Policy is effective as of 2026 and may be updated periodically. We will notify you of any material changes by posting the updated policy on the Website and updating the "Last Updated" date above.